About our project
Rite Aid is a retail pharmacy chain located throughout the United States. They use various programs and incentives to try and get people to come into their stores and end up staying as long time customers. While the store itself has many incentives, sales wise, to get returning customers, the pharmacy department has even more. There is a long list of ways that Rite Aid has attempted to stand out against other chain pharmacies, and as successful or unsuccessful as those attempts have been in the past there is one service that always brings people back to Rite Aid; at-home delivery service. The delivery service itself is a pretty easy process, a customer calls the pharmacy, states which medications they need, and then they request that it be delivered to them on a certain day. However, the challenging part is because the system that is currently in place is very outdated and is almost completely done through paper receipts, making it very hard to keep track of each week’s orders. Much of the delivery process falls on the six technicians more so than the cashiers because they are the ones answering the phones. That is why Victoria is the business expert for this proposed database. Being the lead technician in the pharmacy department for four years, she answered phones, did data entry, and insurance billing. On a daily basis she’d talk with customers about their orders, delivery and normal orders, and very frequently was faced with issues regarding the current operating system.